Terms and Conditions

At a glance
These terms govern the use of Body Mind Worldwide by Guests, Partners and other users. Body Mind Worldwide is a digital marketplace platform for discovering, offering and booking wellness and wellbeing services, including Experiences, Retreats, Venues and services offered by Professionals. Partners are responsible for their own offerings and performance; Body Mind Worldwide facilitates the Platform, Bookings, communications and, where available, payments. The terms shown during checkout form part of the Booking, and mandatory consumer rights remain applicable.

1. Who we are and scope

Body Mind Worldwide is a trade name of a sole proprietorship established in the Netherlands, registered with the Dutch Chamber of Commerce under number 42080516, with correspondence address Postbus 8037, 1802 KA Alkmaar, the Netherlands (“Body Mind Worldwide”, “Worldwide”, “we”, “us” or “our”).

These Terms and Conditions apply to our websites, apps, digital services, accounts, Listings, Bookings, communications, referral programs, gift cards and other features that refer to these terms (together, the “Platform”).

By using the Platform, creating an account, making a Booking, publishing a Listing or otherwise agreeing to these terms, you accept these terms. Additional terms shown for a specific service, promotion or Booking apply in addition. In the event of a conflict, specifically agreed Booking terms will prevail to the extent necessary.

2. Definitions

Guest: a user who views, reserves, books or receives a Listing.

Partner: an independent individual, professional, business or organization that publishes a Listing or offers or provides a service through the Platform.

Listing: an offer page for an Experience, Retreat, Venue, Professional or other permitted service.

Booking: a reservation or agreement for a Listing confirmed through the Platform.

Booking Price: the total price of the booked service shown to the Guest during checkout, including applicable taxes and costs to the extent included in the displayed price.

Partner Commission: the commission Body Mind Worldwide deducts from the Booking Price. The standard commission is 15%, unless expressly agreed otherwise in writing with a specific Partner.

Content: text, photos, videos, reviews, messages, profiles, Listings and other content provided by users.

3. Who may use the Platform

You must be at least 18 years old and legally capable of independently creating an account, making a Booking or publishing a Listing as a Partner.

Persons under 18 may participate in an Experience, Retreat or other service where the relevant Partner permits this and the Booking is made by a parent, guardian or other legally authorized adult. The Partner may impose additional age, supervision or safety requirements and must clearly state these in the Listing.

If you act on behalf of a business or organization, you represent that you are authorized to represent that party.

4. Accounts and verification

An account is required for certain Platform features. You are responsible for keeping your account information accurate and up to date and for keeping your login credentials secure.

You may not use a false identity, sell, rent or transfer your account, or use another person’s account without permission.

Partners must complete the required identity and, where applicable, business and payment verification during onboarding and before receiving Payouts. Guests are not routinely required to provide an identity document when creating a standard account.

Body Mind Worldwide or an authorized service provider may request additional verification of, among other things, identity, age, contact details, business, bank or payout details, permits, qualifications or other relevant information where reasonably necessary for payments, safety, fraud and abuse prevention, legal obligations or the reliability of the Platform.

If required information is not provided or verification cannot be completed, certain features, Bookings, Listings or Payouts may be restricted or temporarily blocked.

5. The role of Body Mind Worldwide

Body Mind Worldwide is a digital marketplace platform through which Guests can discover and book services from independent Partners, including Experiences, Retreats, Venues and services offered by Professionals.

Unless expressly stated otherwise, the booked service is provided by the Partner. Upon confirmation of a Booking, the agreement for that service is generally entered into directly between the Guest and the Partner. Body Mind Worldwide facilitates, among other things, the Platform, Bookings, communications and payments.

Partners are independent parties and are not employees, agents or representatives of Body Mind Worldwide.

Body Mind Worldwide may review or verify Partners, Listings and information, but verification or review does not in itself guarantee the quality, safety or suitability of a service.

6. Listings and Partner responsibilities

Partners are responsible for the accuracy and currency of their Listings, including price, availability, location, service content, requirements, restrictions, cancellation terms and relevant risks.

Partners are responsible for lawfully offering and performing their services and for any permits, qualifications, insurance and other requirements applicable to their offering under applicable law.

Listings must not be misleading, illegal, discriminatory or unsafe. Body Mind Worldwide may refuse, restrict, pause or remove Listings where there is a reasonable legal, safety or integrity basis for doing so.

7. Bookings and formation

A Booking is confirmed when the Platform shows it as confirmed or a confirmation has been sent. A request or payment authorization alone does not always mean that a Booking is final.

Before confirmation, the Guest is shown the essential information available for the Booking, including the service, Partner, date/time, price, costs and applicable cancellation terms. The Guest is responsible for checking these details.

The Partner must honor confirmed Bookings and provide the service as may reasonably be expected based on the Listing and confirmation.

Guests and Partners may not use Worldwide to find each other and then knowingly arrange a Booking or payment outside the Platform for the purpose of circumventing the applicable Partner Commission, safety measures or other Platform terms. Where misuse is suspected, Body Mind Worldwide may take reasonable measures, including warnings, restrictions, suspension or termination of an account or Listing.

8. Prices, taxes and Partner Commission

The total Booking Price is shown to the Guest before confirmation. The Guest does not pay a separate service fee or payment processing fee on top of this displayed price.

Body Mind Worldwide deducts a standard 15% Partner Commission from the Booking Price, unless otherwise agreed in writing with a specific Partner. In principle, the Partner receives the remaining amount, less any valid refunds, chargebacks, taxes, set-offs or other applicable adjustments.

Costs charged to Body Mind Worldwide by our payment service provider for processing payments are borne by Body Mind Worldwide and are not passed on to the Guest or Partner as a separate processing fee.

Partners are responsible for taxes and reporting obligations relating to their own income, except to the extent Body Mind Worldwide is legally required to calculate, collect, withhold or report taxes.

9. Payments

Payments through the Platform are processed with the assistance of external payment service providers, including Stripe. Additional terms and privacy rules of those providers may apply to their services.

Payment information may be collected and processed directly by the payment service provider. Body Mind Worldwide receives and processes transaction data and other payment information necessary for, among other things, Bookings, refunds, administration, support, fraud and abuse prevention and disputes.

A payment may be declined, delayed, investigated or reversed due to, among other things, technical issues, insufficient authorization, suspected fraud, chargebacks or legal or safety checks.

Once a Guest’s payment through the Platform has been successfully confirmed, the Guest’s payment obligation to the Partner for that confirmed amount is considered fulfilled. The Guest does not bear the risk of subsequent technical processing or the Payout to the Partner.

10. Payouts to Partners

Payouts to Partners are processed through the available payment service provider and according to the payout schedule applicable to the relevant Partner. Body Mind Worldwide does not guarantee a specific payout date where processing depends on a payment service provider, bank, verification or other external circumstances.

The Partner is responsible for maintaining accurate and up-to-date bank, business, tax and verification information.

A Payout may reasonably be delayed, restricted, suspended, set off or, where permitted, recovered in connection with, among other things, refunds, chargebacks, disputes, verification, fraud or safety risks, legal obligations, technical errors or an incorrect payout.

11. Cancellations by Guests

The cancellation terms shown to the Guest before confirmation and stored with the Booking apply to that Booking, subject to mandatory law.

For Experiences: cancellation more than 24 hours before the exact start time entitles the Guest to a 100% refund. From 24 hours before the start time, the refund is 0%. No-shows receive a 0% refund.

For Retreats, Venues and Professionals: cancellation more than 30 calendar days before the start date entitles the Guest to a 100% refund. Between the 30-day and 15-day cutoffs, a 50% refund applies only where the Partner has enabled this option for the Listing; otherwise the refund is 0%. From the 15-day cutoff, the refund is 0%. No-shows receive a 0% refund. Cutoffs are calculated in the local time zone of the Listing.

For Retreats, a deposit with a later balance payment may be offered. A deposit is not automatically non-refundable; refunds follow the cancellation terms stored with the Booking. If an outstanding balance remains unpaid after a payment reminder and a 48-hour cure period, the Booking may be cancelled for non-payment.

A refund is always limited to the amount actually paid by the Guest. Mandatory consumer law and applicable travel law prevail.

12. Cancellations or changes by Partners

A Partner must honor a confirmed Booking and may cancel or materially change it only where there is a valid reason.

If a Partner cancels, the Guest is entitled to a 100% refund of the amount already paid, including any deposit, unless the Guest voluntarily accepts a suitable alternative and mandatory law permits this.

The Partner must provide a reason for cancellation. Body Mind Worldwide may take appropriate measures in the event of repeated or problematic cancellations, including warnings, reduced visibility, restrictions or suspension.

If a Partner proposes a material change, the Guest will be informed and any statutory rights and the terms applicable to the Booking will continue to apply.

13. Refunds, Booking issues and disputes

If a Guest is entitled to a refund under the applicable cancellation terms, a cancellation by the Partner, mandatory law or a resolution of a Booking issue accepted by Body Mind Worldwide, Body Mind Worldwide may process or arrange the relevant refund.

A refund may be full or partial and will never exceed the amount actually paid for the relevant Booking. Processing time may depend on the payment method, payment service provider and bank used.

If there is a problem with a Booking, Guests and Partners may first try to resolve the issue between themselves. If this is unsuccessful, Body Mind Worldwide may be asked to provide support and may review the available evidence, including Booking details, communications and other relevant information.

Body Mind Worldwide may then, to the extent permitted by these terms and applicable law, determine that a full refund, partial refund or no refund is appropriate.

14. Chargebacks and payment issues

If a Guest disputes a payment through a bank, card issuer or payment service provider, Body Mind Worldwide may provide information about the Booking and payment that is reasonably necessary to handle the chargeback or payment dispute.

If a payment is reversed, Body Mind Worldwide may reflect the consequences in the relevant Booking, refund or Partner Payout and, where permitted, set off or recover amounts.

Guests and Partners may not misuse the chargeback process to recover money to which they are not entitled. Suspected fraud or abuse may result in account restrictions or suspension.

15. Guest responsibilities

Guests are responsible for providing accurate Booking and contact information and for complying with reasonable terms, instructions and safety rules applicable to a Listing.

A Guest must arrive on time and comply with clearly disclosed requirements, such as age, required experience, clothing or equipment and other conditions necessary for safe participation.

Guests must behave respectfully toward Partners, other participants and venues and may not cause damage, create dangerous situations or use the Platform for fraud, abuse or other unlawful activities.

If a Guest fails to meet essential or safety-related requirements, a Partner may refuse or end participation where reasonably necessary. This does not automatically entitle the Guest to a refund; the applicable Booking terms and mandatory law continue to apply.

16. Experiences, Retreats, Venues and Professionals

Listings may be subject to additional terms, requirements and risks stated in the Listing or during the Booking process. Guests and Partners are responsible for complying with them.

Retreats may include accommodation, meals, activities and other components. Where a Retreat or combination of services falls within mandatory travel or package travel legislation, the rights and obligations under that legislation remain fully applicable.

For Venues, the Guest is responsible for careful use of the location and for damage attributable to the Guest under applicable law. Amounts for damage will not be charged automatically without a valid basis or appropriate assessment.

Experiences and services offered by Professionals may be subject to participation, health or safety requirements. Partners must clearly communicate relevant requirements and reasonably foreseeable risks. A Guest remains responsible for assessing whether participation is suitable for them and for providing relevant information where reasonably necessary for safe performance.

Nothing in these terms limits rights that cannot be excluded under mandatory consumer, travel or other applicable law.

17. Reviews, Content and intellectual property

Guests and Partners may post Content on the Platform, including Listings, photos, text, messages and reviews. They remain responsible for their Content and must have the rights necessary to use and share it.

By posting Content on the Platform, you grant Body Mind Worldwide a worldwide, royalty-free license to host, store, process, technically adapt, display and distribute that Content for the purposes of providing, securing, improving and promoting the Platform and the relevant Listings. You retain ownership of your Content.

Reviews must be based on a genuine experience and must not be misleading, fraudulent, discriminatory or otherwise unlawful. Body Mind Worldwide may investigate, restrict or remove Content where there is a reasonable legal, safety or integrity basis for doing so.

The name, trademarks, software, design and other proprietary materials of Body Mind Worldwide may not be copied or commercially used without permission, except where permitted by law.

18. Communications, safety and prohibited use

Guests and Partners must use the Platform and its communication features lawfully, safely and respectfully. Fraud, threats, harassment, discrimination, deception, spam, review manipulation and other forms of abuse are not permitted.

Guests and Partners may not use Body Mind Worldwide to find each other and then knowingly arrange Bookings or payments outside the Platform in order to circumvent the Partner Commission, Booking terms or safety measures of the Platform. Sharing or requesting external payment links or other payment methods for this purpose is not permitted.

Body Mind Worldwide may use reasonable technical and organizational measures to prevent and investigate fraud, abuse and safety risks. Communications through the Platform may, to the extent permitted by applicable law, be automatically monitored or analyzed for these purposes.

In the event of suspected violations, Body Mind Worldwide may take appropriate measures, including restricting Content, issuing a warning, restricting features or suspending or terminating an account, Listing or Booking.

Circumvention of the Platform

If a Partner knowingly arranges or allows a Booking or payment outside the Platform with a Guest who found the Partner or their Listing through Body Mind Worldwide, or came into contact with the Partner through the Platform, for the purpose of circumventing the Partner Commission or other applicable Platform terms, this constitutes a breach of these terms.

In that event, Body Mind Worldwide may, to the extent permitted by law, require the Partner to pay the Partner Commission that would have been due if the relevant Booking had been processed through the Platform. If Body Mind Worldwide suffers demonstrable additional loss as a result of the breach that is not covered by that Partner Commission, Body Mind Worldwide reserves the right to recover that loss to the extent permitted by applicable law.

Body Mind Worldwide may also take appropriate measures, including a warning, restriction of functionality, reduced visibility, suspension or termination of the account or Listing.

19. Gift Cards, credits, promotions and referrals

Body Mind Worldwide may offer Gift Cards, credits, promotions, discounts and referral programs. Additional terms shown with the relevant offer may apply.

Gift Cards and credits may only be used for eligible Bookings and are not redeemable for cash, transferable or payable out, unless applicable law requires otherwise.

If a refund is issued, an amount paid using a Gift Card or credits will be restored in accordance with the rules applicable to the relevant balance and Booking. Promotional credits do not entitle the holder to a cash payout.

Body Mind Worldwide may refuse, withdraw or correct promotions, credits or referral rewards in cases of errors, fraud, abuse, duplicate accounts, self-referrals or other breaches of the applicable terms, to the extent permitted by law.

20. Search, ranking and external services

Body Mind Worldwide may rank and recommend Listings based on factors such as relevance, search query, location, availability, price, category, quality, reviews, popularity and Partner reliability. These factors and their relative weighting may change as the Platform is improved.

Where paid promotion or sponsorship affects the visibility or position of a Listing, this will be indicated to the extent required by applicable law.

The Platform may use or connect with third-party services, for example for payments, maps, calendars, communications or other functionality. The terms and privacy rules of the relevant third party may apply to those services. Body Mind Worldwide is not responsible for third-party services that are outside our reasonable control.

21. Suspension and termination

Body Mind Worldwide may restrict, suspend or terminate an account, Listing or access to certain features where there is a reasonable basis for doing so, for example in cases of fraud, safety risks, serious or repeated breaches of these terms, incomplete verification, payment issues or legal obligations.

Where reasonable and legally required, we will inform the relevant user of the measure and the reason and provide an opportunity to object.

Suspension or termination does not affect existing obligations relating to confirmed Bookings, payments, Payouts, refunds, chargebacks, taxes, disputes or other rights and obligations that by their nature continue to apply.

A user may terminate their account, but this does not release them from obligations that arose before termination.

22. Liability and force majeure

Body Mind Worldwide facilitates the Platform and the formation of Bookings between Guests and independent Partners. Partners remain responsible for the services they offer and perform.

To the extent permitted by law, Body Mind Worldwide is not liable for loss arising solely from the acts or omissions of a Partner, Guest or other third party, or from circumstances outside our reasonable control.

Nothing in these terms limits or excludes liability where doing so is not permitted under applicable law, including liability that cannot lawfully be excluded or limited.

No party is responsible for failure or delay in performing obligations to the extent caused by circumstances outside its reasonable control, without prejudice to rights that remain applicable under mandatory law.

23. Privacy

When using the Platform, Body Mind Worldwide processes personal data as described in the applicable Privacy & Cookie Policy.

Partners receive only the personal data of Guests that is reasonably necessary to perform or manage a Booking. Partners may use this data only for lawful purposes connected with the Booking or where they have another valid legal basis.

Where a Partner processes personal data for its own purposes, the Partner is independently responsible for complying with applicable privacy law.

The Privacy & Cookie Policy provides further information about, among other things, the personal data processed, the purposes of processing, who data may be shared with, international transfers, retention periods and users’ privacy rights.

24. Governing law, complaints and disputes

These terms and the use of the Platform are governed by Dutch law, without prejudice to mandatory rights that cannot be excluded under the law of the country in which a Guest or other user resides.

In the event of a complaint or dispute, we ask users to first contact support@bodymindworldwide.com so that we can try to reach an appropriate resolution.

If a dispute cannot be resolved between the parties, it may be submitted to the competent court. For consumers, mandatory rules concerning jurisdiction, consumer protection and applicable law remain fully applicable.

Nothing in these terms limits a user’s right to use any legally available complaint, dispute resolution or supervisory procedure.

25. Changes, validity and contact

Body Mind Worldwide may amend these terms from time to time, for example due to changes to the Platform, our services, legislation or safety and business requirements. Where legally required, we will inform users in advance of material changes.

In principle, a Booking is governed by the terms and Booking terms that applied at the time of confirmation, unless a change is legally required or expressly agreed otherwise with the parties concerned.

If any provision of these terms is found to be wholly or partly invalid or unenforceable, the remaining provisions will remain in effect.

Questions about these terms or the Platform can be sent to support@bodymindworldwide.com.