Payment Terms for Customers

1. About these Payment Terms

These Payment Terms explain how payments by Customers work on the Body Mind Worldwide Platform.

They apply when you pay for a Booking, deposit or remaining balance, use a Gift Card or eligible credit, receive a refund, or otherwise make a payment through the Platform.

These Payment Terms apply together with our Terms and Conditions, Privacy & Cookie Policy, the cancellation conditions applicable to your Booking and any specific conditions shown before you confirm a transaction.

By making a payment through Body Mind Worldwide, you agree to these Payment Terms.

2. Paying for a Booking

When you make a Booking through Body Mind Worldwide, the amount you are required to pay is shown before you confirm the Booking.

Payments are processed with the help of external payment service providers, including Stripe.

Available payment methods may vary depending on your country, currency, device and the payment methods supported by our payment service providers.

A Booking is not confirmed merely because a payment has been authorized. Your Booking is confirmed when the Platform shows it as confirmed or you receive confirmation from Body Mind Worldwide.

3. Booking Price

The Booking Price is the price shown to you for the selected Booking during checkout, taking into account any clearly displayed discount, Gift Card, credit or other applicable adjustment.

Body Mind Worldwide does not charge Customers a separate Body Mind Worldwide service fee or payment processing fee on top of the displayed Booking Price.

Before confirming payment, you will be able to review the amount and currency you are required to pay.

4. Currencies and currency conversion

Partners may offer Listings in currencies supported by the Platform.

Body Mind Worldwide may allow you to view prices in another supported display currency. Converted amounts shown while browsing may be approximate.

The final amount and currency payable are shown before you confirm payment.

Your bank, card issuer or other payment provider may independently apply currency conversion rates or additional fees. These third-party charges are outside Body Mind Worldwide's control.

5. Payment authorization and failed payments

When you submit a payment, your payment method may be authorized or verified before the transaction is completed.

A payment may be declined, delayed or require additional verification because of circumstances such as:

• insufficient funds or authorization;
• incorrect payment information;
• fraud or security checks;
• restrictions imposed by your bank or payment provider;
• legal or regulatory requirements; or
• technical problems.

If payment cannot be successfully completed, the Booking may remain unconfirmed or require another available payment method.

6. Your payment after Booking confirmation

Once payment for a confirmed Booking has been successfully processed through Body Mind Worldwide, your payment obligation for that confirmed amount to the Partner is considered satisfied.

You do not have to pay the Partner the same Booking amount again because of a later technical problem or delay involving the Partner's Payout.

If a Partner asks you to pay the same Booking amount again or asks you to move a Platform Booking payment outside Body Mind Worldwide, contact support@bodymindworldwide.com.

7. Payments must stay on the Platform

Payments for Bookings made through Body Mind Worldwide must be completed using the payment methods made available through the Platform.

A Partner must not require you to complete the related Booking payment through an external payment link, bank transfer or another off-platform method in order to bypass Body Mind Worldwide.

Keeping your Booking and payment on the Platform allows Body Mind Worldwide to correctly record and support the Booking, payment, cancellation and any applicable refund.

8. Cancellations and refunds

Your refund entitlement depends on the cancellation conditions applicable to your Booking, the reason for cancellation and applicable mandatory law.

The applicable cancellation conditions are shown as part of the Booking process.

Experiences

Under the standard cancellation conditions for Experiences:

• cancellation more than 24 hours before the exact start time: 100% refund;
• cancellation at or within 24 hours before the exact start time: no refund;
• no-show: no refund.

Retreats, Venues and Professionals

Under the standard cancellation conditions for Retreats, Venues and Professionals:

• cancellation more than 30 calendar days before the start date: 100% refund;
• between the 30-day and 15-day cutoff: 50% refund only where the Partner enabled the 50% refund option for the Listing; otherwise no refund;
• from the 15-day cutoff: no refund;
• no-show: no refund.

For these Bookings, the applicable calendar cutoffs are determined using the local date and time zone of the Listing.

The cancellation conditions applicable to the Booking are stored with the Booking and do not change simply because a Partner later changes the conditions for future Bookings.

Mandatory consumer, travel or other applicable law takes priority where required.

9. If the Partner cancels

If a Partner cancels a confirmed Booking, you are generally entitled to a 100% refund of the amount you have already paid for that Booking.

This includes an amount already paid as a Retreat deposit.

Where an appropriate alternative is available, you may voluntarily choose to accept it instead of a refund. You are not required to accept an alternative where you are entitled to a refund.

10. Processing refunds

Where you are entitled to a refund, Body Mind Worldwide may process or arrange the refund through its payment service provider.

A refund may be full or partial depending on the applicable cancellation conditions and will never exceed the amount actually paid for the relevant Booking.

Refunds are normally returned through the applicable payment process. Where a Booking was paid using a Gift Card, credit or more than one payment source, different refund treatment may apply to those portions in accordance with the relevant terms.

After a refund has been initiated, the time required for the amount to appear may depend on your bank, card issuer, payment method or payment service provider.

11. Retreat deposits

For eligible Retreats, you may be offered the option to pay:

• the full Booking Price at the time of Booking; or
• a deposit followed by the remaining balance at a later date.

The required deposit and the date or conditions for payment of the remaining balance are shown before you confirm the Booking.

A deposit is not automatically non-refundable simply because it is described as a deposit.

Refund eligibility for an amount already paid follows the cancellation conditions applicable to the Booking and mandatory law.

A refund can never exceed the amount you have actually paid.

12. Retreat balance payments

If you choose a Retreat Booking with a deposit, you are responsible for paying the remaining balance according to the payment schedule applicable to the Booking.

If the required balance payment cannot be successfully completed, Body Mind Worldwide may send you a payment reminder.

If the outstanding balance remains unpaid after the applicable reminder and 48-hour payment period, the Booking may be cancelled for non-payment.

Any amount already paid will then be handled according to the cancellation conditions applicable to the Booking and mandatory law.

13. Gift Cards

Eligible Body Mind Worldwide Gift Cards may be used toward eligible Bookings where this functionality is available.

If the Gift Card balance is lower than the amount payable, you may pay the remaining amount using an available payment method.

If the Gift Card balance exceeds the eligible amount used for the Booking, the remaining eligible balance remains available subject to the Gift Card Terms.

Where a Booking paid wholly or partly using a Gift Card is refunded, the Gift Card-funded portion will be handled according to the applicable Gift Card Terms.

14. Credits, discounts and referral rewards

Eligible credits, discounts and referral rewards may be applied where permitted by the Platform and the conditions of the relevant offer.

These benefits may have their own eligibility, validity and use restrictions.

Gift Cards, promotional credits, discounts and referral rewards are different benefits and are not necessarily interchangeable or combinable.

Referral rewards are additionally governed by the applicable Refer a Friend Terms.

The checkout process determines which eligible benefits can be applied to a particular Booking.

15. Chargebacks and payment disputes

Depending on your payment method and applicable law, you may have rights to dispute a transaction through your bank, card issuer or payment service provider.

If a chargeback or other payment dispute is opened, Body Mind Worldwide may provide information reasonably necessary to investigate and respond to the dispute to the relevant payment provider, bank, card network or other involved financial party.

This may include relevant Booking information, payment records, cancellation information, communications and other evidence relating to the transaction.

You must not knowingly misuse a chargeback or payment dispute process to recover an amount to which you are not entitled.

Fraudulent or abusive payment disputes may result in measures permitted under our Terms and Conditions.

16. Payment security and fraud prevention

Body Mind Worldwide and its payment service providers may use appropriate technical and organizational measures to detect and prevent fraud, unauthorized payments and other payment-related security risks.

A payment or refund may be temporarily delayed where reasonably necessary for a legitimate security, fraud, verification or compliance review.

We may request additional information where reasonably necessary to protect your account, payment or the Platform.

Personal data used for these purposes is processed in accordance with our Privacy & Cookie Policy.

17. Payment errors and duplicate transactions

If a payment or refund is processed incorrectly because of a technical, administrative or payment error, Body Mind Worldwide may correct that error.

This may include correcting:

• a duplicate payment;
• an overpayment;
• an underpayment;
• an incorrectly processed refund; or
• another demonstrable transaction error.

We may request information reasonably necessary to investigate and resolve the issue.

Body Mind Worldwide will not knowingly charge or retain an amount without a legitimate basis.

18. External payment providers

Body Mind Worldwide uses external payment providers, including Stripe, to process payments and related transactions.

Those providers may apply their own terms and privacy policies to services they provide directly to you.

Delays or failures caused solely by banks, card networks, payment providers or other systems outside our reasonable control may affect processing times.

Nothing in this section limits rights or responsibilities that cannot legally be excluded.

19. Taxes and price transparency

The amount you are required to pay is shown before you confirm your Booking.

Applicable taxes and charges forming part of the Booking Price will be included or disclosed through the Booking and checkout process as required by applicable law.

Partners remain responsible for their own tax obligations except where Body Mind Worldwide is legally required to calculate, collect, withhold or report an amount.

Nothing in these Payment Terms limits mandatory price-transparency or consumer rights.

20. Changes to these Payment Terms

Body Mind Worldwide may update these Payment Terms where reasonably necessary because of changes to the Platform, payment functionality, payment providers, business requirements or applicable law.

Where required by law, we will provide appropriate notice of material changes.

For an existing confirmed Booking, the payment and Booking conditions applicable when that Booking was confirmed will generally continue to apply unless a change is legally required or otherwise validly agreed.

21. Relationship with other terms

These Payment Terms should be read together with our:

• Terms and Conditions;
• Privacy & Cookie Policy;
• Gift Card Terms, where applicable;
• Refer a Friend Terms, where applicable; and
• the specific Booking and cancellation conditions applicable to your Booking.

Mandatory rights under applicable law remain unaffected.

22. Contact and applicable law

For questions about a payment, refund, Retreat deposit, remaining balance or payment dispute, contact:

support@bodymindworldwide.com

These Payment Terms are governed by Dutch law, without limiting mandatory consumer rights or protections that may apply under the law of the country where you live.

Nothing in these Payment Terms excludes or restricts rights or liability where doing so is prohibited by applicable law.